| FAQ s |
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Download / Installation
- software setup
and technical information
 How
long will it take for me to download the games?
I've
downloaded the software but now what do I
do?
I
can't seem to find the file that I downloaded.
How can I locate it?
What
is "the Desktop"?
How
do I create an account?
Is
my account information kept confidential?
I
keep getting a "Required information needed"
error when trying to login. What do I do now?
I
can't remember my password. How can I retrieve
it?
Will
your software work on my Macintosh?
I
am on AOL, can I still use your software?
What
are the minimum system requirements to play?
How
long will it take for me to download the games?
- Since our software is the fastest downloading
casino package on the net, your download wait
time should be very small no matter what speed
your connection is. The approximate download
times are as follows:
| Connection Speed |
Approximate Download Time |
28.8 Modem
56k Modem
DSL / Cable Modem / T1 |
18 minutes
9 minutes
Less than 30 seconds |
|
I've
downloaded the software but now what do I
do?
- You should see a file on your desktop named
"smartdownload.exe". Simply double-click
the file and follow the installation instructions.
I
can't seem to find the file that I downloaded.
How can I locate it?
- If you are unable to locate the file on
your desktop, you can find it by going to
the start button and selecting "search
--> find files or folders". In the
Search field type "smartdownload.exe",
make sure that the "local drives"
option is selected in the "look in"
field, and then click "find now".
After the file is found, simply double-click
it and follow the installation instructions.
What
is the "Desktop"?
- Desktop is the term used to describe the
background area on your computer monitor.
When all your programs are minimized, what
you are looking at is the Desktop. You should
see icons towards the top left corner for
"My Computer", "Recycle Bin",
and any other programs your system may have
pre-installed.
How
do I create an account?
- Creating an account is quick and easy, simply
double-click NetClub Casino's icon on your
desktop and then click the "new account"
button. After filling out the required information
, click "create", and you will be
ready to log in to your new account.
Is
my account information kept confidential?
- Yes. Your account information is protected
by our software's state-of-the-art 128 encryption
technology and will always be kept completely
confidential.
I
keep getting a "Required information
needed" error when trying to login. What
do I do now?
- If you have not yet created an account,
you will need to do so before you can log
in and begin playing. If you already have
an account and are getting this error, most
likely you have mistyped either your user
name or your password. First, make sure that
your caps lock key is turned off, then, double-check
the spelling of your username and retype your
password. Remember, although your username
is not case sensitive, your password is, meaning
lowercase and uppercase characters must match
your original password entry exactly. If you
are still having problems logging in after
these steps, please contact customer support
and we will be happy to help you resolve the
issue.
I
can't remember my password. How can I retrieve
it?
- In order to retrieve a forgotten password
you will need to contact our support department
at support@cirruscasino.com,
or you can call our support department by
phone 24 hours a day at: 1.800.480.2498
Will
your software work on my Macintosh?
- No, at this time our software is not compatible
with the Macintosh operating system.
I
am on AOL, can I still use your software?
- Yes, AOL users can download
and play our software with AOL version
3.0 or later.
What
are the minimum system requirements to play?
- The minimum system requirements for
our software are a Pentium 90, windows 95+,
and 16mb RAM.
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